Return and Refund policy

We at Tyetye take a keen interest and care in crafting and delivering our products and adhere to the highest quality standards.

The order can be cancelled by letting us know before it’s shipped. Once shipped it cannot be canceled.

As a policy,we do not offer returns or exchanges on products which are delivered in perfect condition. All sales are considered as final sales.

If an incorrect product has been delivered (i.e product/articles don’t match the item in the order confirmation), or if the product received has a genuine manufacturing defect, we will be able to provide a Replacement for the same. However if the offer for a replacement is denied by the client then we will only be able to give Store Credits .

All pictures uploaded on the website are clicked under natural sunlight and no special lighting effects or editing software’s are used. However, our products are mostly handmade by artisans in India & abroad and slight variation might be there since it’s all handwork. Some items textures might vary.

Refunds (if applicable)

Once your return is received and inspected, Your refund will be processed in your original method of payment, within 3-5 working days from the receipt of the returned item. For COD purchases, the refund will be given as store credit. Please note that the products have to be packaged back in their original condition for a refund. We will arrange a pickup through our courier partner free of cost. Refund is only applicable in case original product replacement is not available. 

Exchanges

We only replace items with the same product if it reaches you in a damaged condition.